Shipping & Returns

Return Policy

CRAVERS AE does accept returns on items sold. However, for us to accept any return, the item/s should be returned in the same brand new condition as sold.

If you believe you have received an incorrect or defective item, please contact us. Returns of incorrect or defective items will be refunded once approval is given.

If refund request was approved, refunds will be done only through the Original Mode of Payment.

Shipping

All items are inspected and carefully hand-packed before dispatching. As with standard courier practice, you should check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage or missing items that may have occurred in transit.

The delivery time on all items is an estimate based on information provided by our courier partners . A link to track the shipment will be sent to you on a WhatsApp message, so that you can estimate when your items will arrive.

Your order may be processed in multiple shipments. In case of Multiple Shipments, multiple postings may appear in the Cardholder’s monthly statement.

International Shipping Duties and Taxes

Orders shipping to destinations outside the United Arab Emirates might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.